Business Process Management Insurance for Insurance Companies
Although business process management (BPM) is not as widely used as general BPM, it is alive and well in the insurance industry. More insurance providers are opting for BPM solutions, whether in the form of SaaS or SOA. While the two terms are not often used as synonyms, they do have common goals. Here are some examples of BPM-enabled solutions for insurers: Operational excellence focuses on defining and managing processes that reduce human intervention. Process automation and implementation of business rules are key to reducing human intervention. Customer intimacy focuses on improving customer satisfaction and retention by minimizing waiting times, delivering personalized channels, and offering flexible insurance products and services. Business innovation focuses on creating new products and channels to provide exceptional customer service and experience. The benefits of implementing BPM solutions for insurance companies are numerous. The aanpassing van polisgegevens is a proces...